{"id":3665,"date":"2023-03-28T13:23:51","date_gmt":"2023-03-28T16:23:51","guid":{"rendered":"http:\/\/localhost\/support.coursify.me\/hc\/articles\/360016740160-O-aluno-n\u00e3o-est\u00e1-conseguindo-realizar-login-no-curso-como-resolver-\/"},"modified":"2023-07-08T21:23:10","modified_gmt":"2023-07-09T00:23:10","slug":"360016740160-O-aluno-n\u00e3o-est\u00e1-conseguindo-realizar-login-no-curso-como-resolver-","status":"publish","type":"post","link":"https:\/\/support.coursify.me\/hc\/pt-br\/articles\/360016740160-O-aluno-n\u00e3o-est\u00e1-conseguindo-realizar-login-no-curso-como-resolver-\/","title":{"rendered":"O aluno n\u00e3o est\u00e1 conseguindo realizar login no curso, como resolver?"},"content":{"rendered":"<p>Para resolver esse problema, voc\u00ea poder\u00e1 realizar dois diferentes procedimentos:<\/p>\n<ul>\n<li>Verifique se o aluno est\u00e1 inserindo o e-mail correto para efetuar o login.<\/li>\n<\/ul>\n<p>Para conferir o e-mail do aluno cadastrado, siga o passo a passo abaixo:<\/p>\n<p>1) Acesse o menu da p\u00e1gina inicial da escola e clique em &#8220;Minha Escola&#8221; e &#8220;Estudantes&#8221;:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360016999419\/72.png\" alt=\"72.png\" \/><\/p>\n<p>2) Digite o nome do aluno na barra de busca e clique na lupa. Ap\u00f3s isso, aparecer\u00e1 o e-mail do aluno abaixo do seu nome.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017054740\/73.png\" alt=\"73.png\" \/><\/p>\n<ul>\n<li>Altere a senha do aluno.<\/li>\n<\/ul>\n<p>Se o e-mail que o aluno est\u00e1 utilizando para realizar login estiver correto, tente alterar a senha e informe ao aluno:<\/p>\n<p>1) Na mesma se\u00e7\u00e3o de &#8220;Estudantes,&#8221; clique em &#8220;Editar&#8221; ao lado do \u00edcone do aluno desejado.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017050459\/74.png\" alt=\"74.png\" \/><\/p>\n<p>2) Preencha a nova senha e selecione &#8220;Salvar Altera\u00e7\u00f5es&#8221;.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017051039\/76.png\" alt=\"76.png\" \/><\/p>\n<ul>\n<li>Verifique se a matricula do aluno est\u00e1 vigente.<\/li>\n<\/ul>\n<p>Se voc\u00ea alterou a senha do aluno, mas o problema n\u00e3o foi resolvido. Verifique se a matr\u00edcula do aluno est\u00e1 vigente.<\/p>\n<p>1) Atrav\u00e9s da se\u00e7\u00e3o &#8220;Estudantes&#8221;, clique em &#8220;Matricular&#8221;.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017191880\/125.png\" alt=\"125.png\" \/><\/p>\n<p>2) Na pr\u00f3xima tela, verifique se o curso est\u00e1 marcado.<\/p>\n<p>Se sim, a matr\u00edcula est\u00e1 vigente. Se n\u00e3o houver a marca\u00e7\u00e3o do curso, voc\u00ea poder\u00e1 realizar a matr\u00edcula marcando o curso desejado.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017056360\/78.png\" alt=\"78.png\" \/><\/p>\n<ul>\n<li>Verifique se a escola est\u00e1 &#8220;Ativa&#8221;.<\/li>\n<\/ul>\n<p>Se voc\u00ea seguiu os procedimentos das op\u00e7\u00f5es acima e o problema n\u00e3o foi resolvido, verifique se o link da sua escola est\u00e1 funcionando normalmente, acessando em seu navegador por uma janela an\u00f4nima.<\/p>\n<p>Se n\u00e3o estiver funcionando, entre em contato com o suporte no e-mail: <a href=\"mailto:hello@coursify.me\">hello@coursify.me<\/a>.<\/p>\n<ul>\n<li>Envie um e-mail com informa\u00e7\u00f5es e prints para <a href=\"mailto:hello@coursify.me,\">hello@coursify.me,<\/a> caso n\u00e3o tenha resolvido o problema de acesso do aluno.<\/li>\n<\/ul>\n<p>Esperamos que este artigo tenha sido \u00fatil para ajudar voc\u00ea a criar seus cursos online no Coursify.me!<\/p>\n<p>Qualquer d\u00favida, estamos a disposi\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para resolver esse problema, voc\u00ea poder\u00e1 realizar dois diferentes procedimentos: Verifique se o aluno est\u00e1 inserindo o e-mail correto para efetuar o login. Para conferir o e-mail do aluno cadastrado, siga o passo a passo abaixo: 1) Acesse o menu da p\u00e1gina inicial da escola e clique em &#8220;Minha Escola&#8221; e &#8220;Estudantes&#8221;: 2) Digite o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>O aluno n\u00e3o est\u00e1 conseguindo realizar login no curso, como resolver? - Central de Ajuda - Coursify.me<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.coursify.me\/hc\/pt-br\/articles\/360016740160-O-aluno-n\u00e3o-est\u00e1-conseguindo-realizar-login-no-curso-como-resolver-\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O aluno n\u00e3o est\u00e1 conseguindo realizar login no curso, como resolver? - Central de Ajuda - Coursify.me\" \/>\n<meta property=\"og:description\" content=\"Para resolver esse problema, voc\u00ea poder\u00e1 realizar dois diferentes procedimentos: Verifique se o aluno est\u00e1 inserindo o e-mail correto para efetuar o login. 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