{"id":3667,"date":"2023-03-28T13:23:51","date_gmt":"2023-03-28T16:23:51","guid":{"rendered":"http:\/\/localhost\/support.coursify.me\/hc\/articles\/360016740160-The-student-is-unable-to-log-in-to-the-course-how-to-solve-\/"},"modified":"2023-07-08T21:23:43","modified_gmt":"2023-07-09T00:23:43","slug":"360016740160-The-student-is-unable-to-log-in-to-the-course-how-to-solve-","status":"publish","type":"post","link":"https:\/\/support.coursify.me\/hc\/en-us\/articles\/360016740160-The-student-is-unable-to-log-in-to-the-course-how-to-solve-\/","title":{"rendered":"The student is unable to log in to the course, how to solve?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">To solve this problem, you can perform some different procedures:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Make sure the student is entering the correct email to login.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To check the registered student&#8217;s email, follow the step by step below:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1) Access the menu of the school&#8217;s homepage and click on &#8220;My School&#8221; and &#8220;Students&#8221;:<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017137739\/90.png\" alt=\"90.png\" \/><\/p>\n<p>2) Type the student&#8217;s name in the search bar and click on search. After that, the student&#8217;s email will appear below his name.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017143720\/91.png\" alt=\"91.png\" \/><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Change the student&#8217;s password.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the email the student is using to login is correct, try changing the password and inform the student:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1) In the same &#8220;Students&#8221; section, click &#8220;Edit&#8221; next to the desired student icon.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017191900\/126.png\" alt=\"126.png\" \/><\/p>\n<p><span style=\"font-weight: 400;\">2) Fill in the new password and select &#8220;Save Changes&#8221;.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017191920\/127.png\" alt=\"127.png\" \/><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Check if the student&#8217;s registration is valid.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you changed the student&#8217;s password, but the problem has not been resolved. Check if the student&#8217;s registration is valid.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1) Through the &#8220;Students&#8221; section, click on &#8220;Enroll&#8221;.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017183099\/128.png\" alt=\"128.png\" \/><\/p>\n<p><span style=\"font-weight: 400;\">2) On the next screen, check if the course is marked.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If so, enrollment is effective. If the course is not selected, you can enroll by selecting the desired course.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/support.coursify.me\/hc\/article_attachments\/360017137979\/96.png\" alt=\"96.png\" \/><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Make sure the school is &#8220;Active&#8221;.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you followed the procedures in the options above and the problem has not been resolved, check if your school&#8217;s link is functioning normally by accessing your browser through an anonymous window.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If it&#8217;s not working, contact support at hello@coursify.me.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Send an email with information and prints to hello@coursify.me, if you have not solved the student&#8217;s access problem.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We hope this article has been helpful for you to create your online courses on Coursify.me!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any questions, we are available.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To solve this problem, you can perform some different procedures: Make sure the student is entering the correct email to login. To check the registered student&#8217;s email, follow the step by step below: 1) Access the menu of the school&#8217;s homepage and click on &#8220;My School&#8221; and &#8220;Students&#8221;: 2) Type the student&#8217;s name in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The student is unable to log in to the course, how to solve? - Central de Ajuda - Coursify.me<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.coursify.me\/hc\/en-us\/articles\/360016740160-The-student-is-unable-to-log-in-to-the-course-how-to-solve-\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The student is unable to log in to the course, how to solve? - Central de Ajuda - Coursify.me\" \/>\n<meta property=\"og:description\" content=\"To solve this problem, you can perform some different procedures: Make sure the student is entering the correct email to login. 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